Frequently asked questions
Everything you might want to know before you send. If something is missing, contact us.
Pricing and fees
How much does Mustard cost?
1% of the amount you send, capped at $6, plus a 2¢ delivery fee. A $200 transfer costs $2.02, and anything from $600 up costs $6.02.
Is the rate I see the rate I get?
Yes. The rate shown before you send is the exact rate used for your transfer, and the amount your recipient gets is the amount you agreed to.
Are there any hidden fees?
No. You see the fee and the rate before you confirm, and the receipt shows exactly what was sent and received.
Speed and delivery
How fast does money arrive?
Most transfers arrive within minutes to a few hours. The exact time depends on the receiving bank.
Where does the money land?
Straight into your recipient's bank account, a Nigerian bank for naira or a US bank for dollars.
Safety and compliance
Is Mustard a bank?
No. Mustard is a financial technology company and a registered US money services business. Banking and payout are handled by licensed partners.
Is my money safe?
Your funds are held in segregated accounts with regulated partners, never mixed with company money, and every transfer is screened for fraud and sanctions before it moves.
What do you do with my data?
We collect only what we need to run a regulated money service and keep it encrypted. See our Privacy Policy for the details.
Balances and converting
Can I hold dollars and naira?
Yes. Hold a USD balance and an NGN balance and convert between them at the rate shown before you confirm.
Is my Mustard balance a bank account?
No. Your balance is stored value held with a regulated partner. It is not a bank account and does not come with account details.
Can I send money back to the US?
Yes. You can convert local currency back to dollars and send it to a US bank account, with the same clear rate shown up front.
Cards
Can I get a card?
Yes. You can create a virtual Visa card that spends your USD balance online. It costs a one-time $3 to create, with no monthly fee. Freeze it in a tap and set spending limits.
Are there physical cards?
Not yet. Cards are virtual for now, ready to use the moment you create them.
Getting started
What do I need to sign up?
An email and a quick identity check, as required for any regulated money service. Higher sending limits need a bit more verification.
Which countries can I send to?
Today you can send between the United States and Nigeria, in both directions. New countries and currencies are on the way.